Terms of Service

JLSweb designs and builds websites under the packages and pricing described on the Pricing page, or as a custom-scoped project for anything outside those packages. Pricing and scope shown on this site are current guidance, not a binding quote. The specific scope, price, and timeline for your project are confirmed in a signed service agreement before work begins, as described on the Process page's Book step.

Fixed-price packages are billed 50% up front to book your project, with the remaining 50% due at handoff, as described on the Process page. Care plans are billed monthly starting at booking and continue for as long as we host your site; see "Care plan and hosting" below for how tier changes and offboarding work. Prices are subject to change, but any change won't affect a project already booked at an agreed price. Deposits and payments are accepted via Cash App or Zelle; see the FAQ for details.

Deposits reserve your project slot and cover initial work, so they're generally non-refundable once work has started. If you need to cancel before work begins, get in touch. We'll work out something fair rather than apply a rigid rule.

"Unlimited revisions" covers refining the design and content within your project's originally agreed scope. Requests that meaningfully expand that scope, such as new pages, new features, or major structural changes, are scoped and priced separately, consistent with what's described on the Pricing and Process pages.

Once your project is paid in full, you own the code and the site outright, with no page-builder lock-in and no ongoing license fee owed to us for it. Until final payment is received, the work product remains our property. You're responsible for making sure you have the rights to any content, images, or copy you provide us to use.

A care plan (hosting, updates, backups, monitoring, and the other services described on the Pricing page) is a required part of every project, not an optional add-on, for as long as we host your site. This is a custom-built site rather than a page-builder or CMS platform that patches, backs up, and monitors itself, and hosting runs through our Cloudflare setup rather than a third-party host you'd manage yourself, so ongoing security and maintenance coverage can't be dropped to zero while we're hosting it.

You can move between care plan tiers at any time. To end coverage entirely, give 30 days' written notice; we'll use that window to hand off hosting, DNS, and any related access to you or a host of your choosing before service ends, so your site doesn't go offline.

We host on Cloudflare because it's reliable infrastructure, but we don't control it. If Cloudflare (or another third-party service we depend on to host, route, or serve your site) has an outage, that outage isn't something we caused and isn't covered by our care plan or warranty commitments; see "Limitation of liability" below. We'll still do what we reasonably can to help get things back online once the underlying service recovers.

We'll do our best work, but to the extent allowed by law, our liability for any claim related to these services is limited to the amount you've paid us for the project in question. We're not liable for indirect, incidental, or consequential damages, including lost revenue or data, arising from your use of the site we build or host for you.

That includes downtime, data loss, or other harm caused by an outage or failure of Cloudflare or any other third-party infrastructure, domain registrar, or service we rely on to host or serve your site. Those are outside our control, and we're not responsible for them.

These terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles.

We may update these terms occasionally. The date at the top of this page reflects the most recent change; continuing to work with us after an update means you accept the revised terms.

Questions about these terms? Email us at the address in the footer.